HOW WE WORK
Different Process, Better Results
Most IT companies wait for things to break. We use processes similar to Google- preventing problems before they happen by leveraging Automation and AI. Here’s exactly how we keep your technology running flawlessly.
THE TRADITIONAL IT MODEL VS. THE DATASTONE APPROACH
No Tech Jargon. Just Results.
We fix your IT problems before you even notice them. Here’s exactly how we do it:
We Listen to You
We start by understanding your business—what’s working, what’s frustrating, and what you need from your technology.
A partner who actually understands your practice, not just your computers
We Inspect Everything
We check every computer, server, and system to find problems you didn’t know existed—before they cause downtime.
Written report showing exactly what’s broken and how to fix it
We Fix the Urgent Stuff & Train Your Team
We tackle the most critical issues immediately and show your staff how to get help when they need it.
Major problems solved in 30 days + confident staff who know how to reach us
We Watch Your Systems 24/7
Our software monitors your systems around the clock and alerts us to problems—usually at 2am before you wake up.
Problems solved before they disrupt your workday
We Test Changes Carefully
Before updating everyone’s systems, we test on 1-2 computers first to make sure nothing breaks.
Safe updates that won’t surprise or disrupt your entire team
We Roll Out Improvements
Once we’ve tested safely, we update all your systems—usually overnight so you never notice.
Up-to-date, secure systems without disrupting your workday
We Review & Improve
Every month we check: Did we achieve your goals? What can we improve next? Then we start again.
Monthly reports showing what we prevented + constant improvements
Why This Approach Works
Safe
We test everything first so nothing breaks unexpectedly
Proactive
We catch problems at 2am before your staff arrives at 8am
Transparent
Monthly reports show exactly what we did and prevented
Simple
No confusing tech jargon—we explain everything in plain English
Continuous
We never stop improving your systems—it gets better every month
Responsive
30-minute response guarantee when you need urgent help
WHAT THIS MEANS FOR YOU
No More Surprises: Fixed monthly fee. No hidden charges. Predictable IT costs.
Problems Solved Before You Notice: Our monitoring alerts us to issues while you sleep. By morning, they’re already fixed.
Direct Access to Expertise: No ticket queues. No junior techs. You get senior engineers who know your business.
Strategic Partnership: Quarterly reviews, technology roadmaps, and proactive recommendations aligned with your goals.
Book Your Free Fleet Assessment
READY TO EXPERIENCE I.T. THAT ACTUALLY WORKS?
Book Your Free Assessment
We’ll show you exactly what we’d fix, how we’d monitor it, and what partnership with Datastone looks like for your business.